Because every award is handcrafted to your specifications, our shipping process includes both a production window and a transit window. We take every precaution to ensure your order arrives safely and on time for your event.
Standard Orders: Please allow [X] to [X] business days for our team to source, engrave, and hand-check your awards before they are shipped.
Large or Bulk Orders: Orders of [X] units or more may require additional lead time. Our team will contact you with an estimated shipping date once your order is placed.
Rush Processing: If you have a firm deadline, please contact us before ordering to discuss expedited production options.
Once your order leaves our facility, transit time depends on the shipping method selected at checkout:
Standard Shipping: Typically [X–X] business days.
Expedited Shipping: Typically [X–X] business days.
Overnight Shipping: Available for urgent needs (production time still applies).
Please note: We currently ship to all 50 U.S. states. For international shipping inquiries, please contact our support team.
As soon as your order is hand-checked and securely packaged, you will receive a shipping confirmation email containing your tracking number. Please allow 24 hours for the carrier to update the tracking status.
We take great pride in our packaging to ensure fragile materials like glass and crystal arrive in perfect condition.
Damaged in Transit: In the rare event that an item arrives broken, please notify us within 48 hours of delivery.
Proof of Damage: Please keep all original packaging and provide photos of the damage so we can expedite a replacement for you.
To ensure secure delivery and professional handling, we recommend shipping to a physical street address. Some expedited carriers may have restrictions regarding delivery to P.O. Boxes.
We highly recommend placing your order at least 4 weeks before your scheduled event or presentation ceremony. This allows ample time for our expert crafting process and any potential carrier delays.
Need a status update? If you have questions about where your order is in the process, feel free to reach out to us.
